Shipping policy

UK Customers

We aim to dispatch all UK orders within 2 working days of purchase. Delivery times then depend on the shipping option selected at checkout:

  • Royal Mail Tracked 48: Estimated delivery within 2–3 working days from dispatch
  • Royal Mail Tracked 24: Estimated delivery within 1–2 working days from dispatch

UK orders over £80 qualify for free Royal Mail Tracked 48 shipping, with the option of upgrading to Royal Mail Tracked 24 shipping.

Note: The £80 threshold is subject to change at any time without notice.

 

EU & International Customers

Orders to the EU and the rest of the world are also dispatched within 2 working days of being placed. Estimated delivery times vary depending on the shipping method selected at checkout and will be displayed before you complete your purchase. Please note that these estimated delivery times exclude time spent at customs (see below).

 

Customs Charges

All international orders are sent using Royal Mail’s Delivered Duties Paid (DDP) service. This means all applicable duties, taxes, and customs charges are included in the shipping cost shown at checkout.

The price you pay at checkout is the final delivery cost, and you will not be required to pay any additional fees upon delivery. Please contact customer support as soon as possible if you receive an additional charge.

 

Customs Clearance Checks

Please note that all orders shipped outside of the UK may be subject to customs clearance checks. These checks are carried out by local authorities and are beyond our control. In some cases, customs processing can take several weeks. During this time, tracking information may show limited or no movement, which is normal and does not necessarily indicate an issue with your order.

If you have any concerns about your delivery, please feel free to contact our customer support team and we will be happy to assist you.

 

Other Information

Delivery to PO Boxes and Building Receptions

Please note that we are unable to accept liability for orders marked as delivered by the courier to PO Boxes, building receptions, concierge desks, shared mailrooms, or similar third-party collection points.

Once a parcel has been confirmed as delivered to the address provided at checkout, responsibility for the order passes to the recipient. We strongly recommend ensuring that delivery details are accurate and that a secure delivery location is available.